Last Updated: January 1, 2025
donallisteria Limited values your generosity. We understand that circumstances may change, and we want to ensure you have a clear understanding of our refund procedures.
If you have made a one-time donation in error or wish to request a refund, please contact us within 30 days of the transaction date. We will review your request and process eligible refunds within 5-10 business days to the original payment method.
You may cancel a recurring donation at any time by contacting us at contact@donallisteria.charity or by calling +1 307 262 2311. Cancellation will take effect before the next scheduled charge. Refunds for past recurring charges will be considered on a case-by-case basis.
To request a refund, please contact us with the following information:
Once approved, refunds are typically processed within 5-10 business days. Please note that your bank or credit card provider may take additional time to reflect the refund in your account.
In cases where donated funds have already been disbursed to a specific program or project, we may not be able to issue a full refund. In such cases, we will communicate with you to find a satisfactory resolution.
If you notice an unauthorized charge, please contact us immediately. We take all reports of unauthorized transactions seriously and will work with you and our payment processor to resolve the issue promptly.
For refund requests or questions:
donallisteria Limited — Donor Services
Email: contact@donallisteria.charity
Phone: +1 307 262 2311
Response time: Within 2 business days